Hiring: Female Customer Service Coordinator – Bahrain

Location: Manama, Bahrain

Job Summary:

We are seeking a Customer Service Coordinator to oversee customer service operations, communicate between departments, and ensure a high level of customer satisfaction. This role is essential in enhancing customer experience and streamlining service processes.

Key Responsibilities:

• Coordinate with different departments to address customer needs efficiently
• Implement and oversee customer service policies and procedures
• Train and mentor customer service representatives
• Develop and maintain customer service process documentation
• Report on customer service performance and suggest improvements
• Resolve escalated customer issues and follow up on satisfactory outcomes
• Participate in team meetings and contribute to customer satisfaction strategies

Qualifications:

• Experience in customer service or coordination roles, preferably in Logistics
• Strong understanding of customer service principles and best practices
• Excellent verbal and written communication skills
• Proficiency in customer service tools & Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to handle multiple tasks in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Positive attitude and a passion for improving customer experiences

Salary & Benefits:

Salary and benefits will be discussed during the interview.

How to Apply:
Send your CV to [email protected]