HVAC Technician Cum Driver (After-Sales Service)

Reports To:

• Service Supervisor
• Service Engineer (in the absence of the Service Supervisor)

Job Purpose:
We are looking for an HVAC Technician cum Driver to address customer complaints, troubleshoot unit breakdowns, and provide on-site repairs. You will ensure the completion of tasks under Annual Maintenance Contracts (AMC), including installations, out-of-warranty services, and preventive maintenance, focusing on efficiency, customer satisfaction, and safety.

Working Relationships:

• Internal: Manufacturing, Quality Assurance (QA), Design, Local Sales & Service Team
• External: Individual Clients, Business-to-Business (B2B) Clients

Key Responsibilities:

• Installation & Maintenance:
  • Install, repair, and provide preventive maintenance (PM) services for HVAC systems, either on-site or at the service center.
  • Perform system modifications or retrofits as needed.
  • Troubleshoot over the phone when required.
• Emergency Maintenance:
  • Perform emergency repairs in the field, handling HVAC products, split units, RAC units, and tools.
  • Diagnose and troubleshoot systems to provide effective solutions.
• Service Target Achievement:
  • Meet service targets by completing 90% of calls within 48 hours.
  • Ensure re-job/callback rates are kept below 3%.
• Documentation & Reporting:
  • Complete job-related paperwork such as job cards, delivery notes, and real-time updates in the system.
  • Report any service or quality issues to the supervisor.
• Financial Management:
  • Ensure timely task execution and accurate invoicing, including issuing quotes and processing cash receipts.
  • Monitor and control service-related costs.
• Spare Parts Management:
  • Help identify and manage repair parts, ensuring the availability of spare parts in the vehicle.
  • Maintain vehicle inventories of necessary parts.
• Customer Support & Relations:
  • Provide technical support and resolve customer issues, ensuring customer satisfaction through quality service.
• Safety & Compliance:
  • Follow safety procedures at customer locations and office premises.
  • Ensure compliance with health, safety, and environmental guidelines.
• Professional Development:
  • Keep up-to-date with technical knowledge by attending workshops and training sessions.
  • Participate in training programs to improve both technical and communication skills.
• Vehicle Maintenance & Operations:
  • Maintain the company vehicle according to the service schedule.
  • Safely transport materials and equipment between sites, depots, and offices.
• Problem-Solving & Product Solutions:
  • Collaborate with customers to solve problems, investigate product issues, and follow product development instructions.
  • Document and report service issues with photos and data in the system.

Qualifications & Experience:

• Education: High school diploma (or equivalent).
• Experience: 2-5 years in HVAC or similar technical roles.
• Skills:
  • Strong knowledge of HVAC systems, maintenance, and installations.
  • Ability to troubleshoot and handle emergency situations.
  • Strong communication skills for customer interaction and troubleshooting.
  • Proficiency in managing documentation, invoicing, and service reports.

Additional Requirements:

• Valid driving license with a clean driving record (preferred, but not required).
• Ability to work independently and as part of a team.
• Willingness to travel for field calls.

How to Apply:
Please send your CV to [email protected].

We look forward to hearing from you!