Receptionist – Front Office, Manama, Bahrain

We are looking for a friendly and professional Front Office Receptionist to join our team in Manama, Bahrain. The ideal candidate will be the first point of contact for guests, ensuring smooth check-in/check-out, accurate reservations, and excellent guest service.

Key Responsibilities:

• Welcome and greet guests warmly to create a positive first impression
• Handle check-in and check-out processes efficiently
• Manage reservations, cancellations, and room assignments using Property Management Systems (PMS)
• Provide information about hotel services, facilities, promotions, and local attractions
• Respond to guest inquiries, requests, and complaints professionally
• Maintain accurate guest records and billing information
• Coordinate with Housekeeping, Concierge, and other departments for seamless guest services
• Handle phone calls, emails, and correspondence professionally
• Follow hotel policies for cash handling, payment processing, and data privacy
• Assist with daily reports and support Front Office operations

Requirements:

• 1–2 years’ experience in Front Office or Guest Services; hospitality experience preferred
• Proficiency in PMS and MS Office
• Strong communication skills in English; Arabic is a plus
• Customer-oriented with a professional appearance and positive attitude
• Ability to multitask and work efficiently in a busy environment
• Flexible to work shifts, weekends, and public holidays
• Problem-solving and conflict resolution skills

Key Competencies:

• Guest Service Orientation
• Professionalism & Grooming Standards
• Communication & Interpersonal Skills
• Attention to Detail
• Problem Solving & Decision Making
• Team Collaboration

How to Apply:
Send your CV to [email protected]